Terms of Service
SrtShift is a small, independently operated service. It has two parts: a free subtitle checker that runs entirely in your browser, and a paid translation service where a person translates your subtitle file and sends it back. These terms cover both. By using the site or ordering a translation, you agree to them.
1. The free checker
The checker is free and requires no account. Your file is read locally by your own browser and is never uploaded to us. Because of that, we never see your file when you use the checker only, and we cannot recover it for you.
The checker reports objective measurements: characters per second, characters per line, cues that overlap or run too short, and lines that can be re-broken without touching the timing. It is a measuring tool, not a guarantee. A file that passes the checks is readable by our thresholds; it is not necessarily a good translation, and we make no claim about accuracy, style or suitability for broadcast.
2. The paid translation service
You email us a subtitle file and tell us the target language. A person translates it and
you get a translated .srt back. Concretely:
- What you get: one translated subtitle file in the same format, with the original timestamps and cue numbering preserved. Line breaks are redrawn to the reading speed of the target language.
- What we do not do: we do not re-time, re-encode video, burn subtitles into a picture, produce voice-over, or translate files we cannot read.
- Turnaround: under 24 hours for files up to 60 minutes of runtime. Longer files, or several languages at once, are quoted with a delivery date before you pay.
- Revisions: one round of revisions is included if you tell us the cue numbers within 7 days of delivery.
3. Orders and payment
Orders are placed by email. We reply with the price and the delivery date, and you pay before work starts. The standard price is 5 USD per file for up to 60 minutes of runtime. Longer files are quoted individually. There is no subscription and nothing renews automatically.
Payments are collected through our payment provider (Creem), which acts as merchant of record and handles any applicable sales tax or VAT. We never receive or store your card details. Prices are shown in US dollars.
4. Cancellation and refunds
| Situation | What happens |
|---|---|
| You cancel before we start work | Full refund, no questions. |
| We miss the delivery date we quoted | Full refund, and you may still keep the file if we deliver it later. |
| The delivered file does not match the specification above (wrong language, changed timestamps, missing cues) | We fix it, or refund in full if we cannot fix it within 48 hours. |
| You have received the file and it matches the specification | No refund. Tell us about defects within 7 days and we will fix them. |
Refunds are returned to the original payment method. We do not offer refunds for a translation simply not being to your taste once it meets the specification, but say so within the 7-day window and we will try to fix the specific cues you point at.
5. Your responsibilities
- You have the right to have the file translated, and translating it does not infringe anyone else's rights.
- The content is lawful in your country and in ours, and does not sexualise minors.
- The file you send is the file you want translated, and the target language you name is the one you want.
We may decline an order and refund it in full if the content is unlawful or if we cannot process the file.
6. Intellectual property
Your subtitles stay yours. We claim no rights over the file you send or the translation we return, and we do not reuse either for anything else. The site itself — its text, layout and code — belongs to us.
7. Availability and changes
The checker is provided as it is, with no uptime guarantee. We may change, pause or withdraw any part of the service. If we make a material change to these terms we will update the date at the top of this page; terms in force when you placed an order continue to apply to that order.
8. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid for the order in question. We are not liable for indirect or consequential losses, including lost revenue, lost views or platform penalties arising from a subtitle file.
9. Consumer rights
Nothing in these terms limits rights you have as a consumer under the mandatory law of the country where you live. If any clause here conflicts with those rights, that clause does not apply to you to the extent of the conflict.
10. Governing law
These terms are governed by the laws of the People's Republic of China. This does not remove the protection of mandatory consumer law in your own country of residence.
11. Contact
Everything — orders, revisions, refunds, complaints — goes to one address: gwdaeoi@outlook.com. We answer within one business day.